All returns require prior permission. Please call for prior approval.
- No returns will be accepted after 30 days.
- Returns must include the original order number or packing slip as well as date of purchase.
- Customers are responsible for paying all return shipping fees.
- All returned items must be in re-sellable condition and a restocking fee of 20% maybe charged to the customer.
What to do if you receive damaged or defective items:
In the event you receive defective items, Ancient Faith Publishing will ship replacement items and reimburse you for the cost of return postage at the USPS rate.
Ancient Faith Store is not liable for items damaged by the shipping agent (the US Post Office or UPS). If a carton arrives damaged (e.g. the outer packaging is crushed, broken, or torn), the customer should refuse shipment. If upon opening the outer packaging an item is received damaged, the customer must report it immediately to the shipper. Packaging material must be retained for inspection to receive credit or replacement.